These terms apply whenever you order from Magdalene Bakers, whether through our website, WhatsApp, phone or in person. By placing an order you agree to them, so please read them together with our Refund & Cancellation Policy, Privacy Policy and Allergen Notice.
1. About us
Magdalene Bakers is a home-style bakery operated by Magdalene Bakers from an FSSAI-certified cloud kitchen in Bangalore, Karnataka (FSSAI licence no. [FSSAI_NO]). We offer delivery and pickup only. There is no dine-in or walk-in shop.
2. How ordering works
- Our website's Quick Order form prepares a WhatsApp message for you. Sending that message is a request to order, not a confirmed order.
- We reply on WhatsApp to confirm the items, price, date, time, delivery or pickup details and any advance payment.
- Please check our confirmation carefully and tell us straight away if anything is wrong.
- We may decline an order, for example if we are fully booked, the address is outside our delivery area or a design is not practical.
Your order is confirmed only when we confirm it on WhatsApp and we have received your advance. We start baking after that.
3. Prices and availability
- Prices and products shown on our website are a guide and may change. The final price and availability are confirmed on WhatsApp before you pay.
- Custom designs, toppers, special packaging and delivery charges are quoted separately.
- Some items depend on seasonal ingredients. If something is unavailable, we will suggest an alternative.
- GST is charged where applicable and shown on your invoice.
4. Notice and changes
Please give us at least 24 hours notice for most orders. Custom, large, bulk and festive orders need more time, so please ask early. We may accept shorter notice when we can. If you need to change a confirmed order, tell us as soon as possible. Changes depend on availability and may change the price. Cancellations are covered by our Refund & Cancellation Policy.
5. Custom designs and appearance
- Every order is made by hand, so small variations in colour, shape, size, decoration and finish are normal and are not a defect.
- Reference photos are used as inspiration. We will recreate the style as closely as we can, but not as an exact copy.
- Photos on our website and social media are illustrative. Props, stands and backgrounds are not included.
- Non-edible decorations such as toppers, sticks, ribbons and fresh flowers must be removed before eating.
- We may decline designs that copy trademarked logos or characters, or that we consider offensive.
6. Delivery
- We deliver within Bangalore. When we deliver, the delivery charge for your address is added to your bill; we confirm it on WhatsApp before you pay the advance. There is no delivery charge for pickup.
- Delivery times are estimated windows. Traffic, weather and other things outside our control can cause delays, and we will keep you updated.
- You are responsible for giving us a correct and complete address with a landmark, a phone number that is reachable, and for having someone available to receive the order.
- Please check your order when it arrives. Once it is handed over, storing it correctly is your responsibility.
- If delivery fails because of a wrong address or because nobody can be reached, the order is not refundable, and re-delivery may cost extra.
7. Pickup
We share the pickup location and time on WhatsApp once your order is confirmed. Please arrive within the agreed time. Cakes should be carried flat and kept cool; we are not responsible for damage after handover. Orders not collected on the agreed day are treated as fulfilled and are not refundable, because our products are perishable.
8. Payment
- We accept UPI and cash. Cash on delivery or pickup is available only when agreed in advance.
- Every order is confirmed with a part payment (advance) of the order value. We start baking once it is received, and the balance is due before or at delivery or pickup.
- If an advance is not received by the agreed time, we may release the order slot.
- Only pay to the UPI details we share with you on WhatsApp or on your invoice. We will never ask for your PIN or OTP.
9. Allergens and dietary needs
Our kitchen handles wheat, dairy, eggs, nuts, peanuts, soy and sesame, and every product may contain traces of them. You must tell us about any allergy or dietary need before we confirm your order, and pass this information on to anyone who will eat our products. Eggless products do not contain egg as an ingredient but are made in the same kitchen as products that do. Please read our Allergen Notice before ordering.
10. Limitation of liability
To the extent permitted by law, our total liability for any order is limited to the amount you paid for that order. We are not responsible for indirect or consequential losses, such as event costs or lost enjoyment, or for delays or failures caused by events beyond our reasonable control, such as extreme weather, road closures, power cuts, strikes or public health restrictions. Nothing in these terms limits any rights you have under the Consumer Protection Act, 2019 that cannot legally be excluded.
11. Our content
The text, photos, logo and designs on our website and social media belong to Magdalene Bakers. Please do not copy or reuse them without our permission.
12. Governing law and disputes
These terms are governed by the laws of India. If you have a concern, please contact us first so we can try to resolve it together. Otherwise, the courts at Bangalore, Karnataka will have exclusive jurisdiction, without affecting your right to approach a consumer commission under the Consumer Protection Act, 2019.
13. Changes to these terms
We may update these terms from time to time. The version shown on this page when you place your order is the one that applies to that order.
14. Contact us
Email info@magdalenebakers.com, call +91 84958 00343 or message us on WhatsApp. You will find more answers on our FAQ and Contact pages.